Terms & Conditions

Once you book a taxi with us, you will instantly receive an email from Luton Airport Specialist for your booking. However, we are not responsible for any error regarding your personal information provided by you. You must call us to reconfirm your online booking, there is a possibility that you have received the booking confirmation but we don’t have it.

We always send a booking confirmation text message 24 hrs in advance before your pickup if you have not received a text you must call us for the confirmation of the booking.

Our driver is always there 15 mins before your pickup from your address, you must call us straight way for any issue. You have the right to book your taxi journey with other operator if our driver not there 15 mins before your pickup.

Luton Airport Specialist does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions, trade disputes, threat of war, sabotage, insurrection, act of terrorism, website booking system error, website down, computer down, phone system down or any unforeseen circumstances.

In the above circumstances we can advise you to get your local taxi, and we will pay the difference if your local cab charge you extra.

We advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Luton Airport Specialist will not take responsibility for any passengers missing their flight if Three hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Luton Airport Specialist accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

If your flight has any serious delays/cancelled please inform us or NOT the driver as soon as possible. You should tell us in advance at least minimum 24hrs for any cancellation; otherwise we will charge you 100% for the cab fare.

Luton Airport Specialist uses their own transport wherever possible but do use third party companies where appropriate.

Luton Airport Specialist does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact our customer services team immediately.

We are work hard to safeguard your privacy when you visit our website and this policy tells you how we will deal with your personal information. Luton Airport Specialist is operated by: TRANSFERATO LTD License by Luton Borough council. . We are not registered for VAT.

Our contact details are as follows: 37 Kingsway, Luton, Bedfordshire, LU4 8EH

General email: info@luton-airportspecialist.co.uk ,Telephone number: +44 (0) 1582 – 505 505 , Private Hire Operator Licence Number: 147012 (Trading as Transferato)


Our website uses and stores information about your preferences in cookies. We record information about which pages you visit. We only use this information to customise web page content based on your browser type and other information that you may send to us via your browser.

Log Files

We make use of log files to record details of your internet protocol (IP) addresses, the type of browser you are using, your Internet Service Provider (ISP), and various other details of the pages you visit on our website including date and time and arrival and departure page details.

What We Do With This Information

Personal information submitted to us or tracked whilst this website is being used may be used to;

? manage the website
? make the website more relevant to you by personalising it
? enable you to use services available on the website
? deliver to you services purchased via the website
? send account statements and invoices and to collect payments from you
? send you general (non-marketing) commercial communications
? send you emails which you have requested
? deal with enquiries and unlikely complaints you make about this website and our service
? keep the website secure and prevent fraud

What We Will Not Do With Your Information

We undertake not to disclose your information to any persons or parties other than employees of Luton Airport Cabs unless;

? We are required to do so by law
? We need to defend our legal position

Security of your personal information

We will make sure we take all reasonable technical precautions to stop the loss or misuse of any of your personal information.

Luton Airport Specialist reserves all the rights to amend/revise the Terms and Conditions, listed on their website, without any prior notice. The revised Terms and Conditions shall be in effect 1 hour after overriding and publishing them over the previous Terms and Conditions.